RTSResellers FAQ

Do you have to purchase hosting accounts separately for your clients?
No. When you purchase a reseller plan from RTSHosting, you are purchasing a bulk space that you can divide up how you see fit. There is no per plan cost.

Can I use my own nameserver? Is there an additional cost?
You can use your nameservers or ours. If you would like personal nameservers (e.g. ns1.yourdomain.com) there is a one-time $15 setup fee. Resellers are responsible for registering their own nameservers through the registrar with whom they registered their domain. After registration it will take 24-72 hours before your Nameservers are active.

How long will it take for my accounts to be set up?
Domains are automatically setup after you add them from your Reseller's WHM Control Panel.

Will RTech Solutions, Inc. provide support directly to my clients?
No. We support you and you support you clients. RTech acts as the 2nd line of support for you. We do not have any contact with your clients. You handle all contact with your clients.

Does RTech Solutions, Inc. handle the billing for my clients?
No. We will bill you as the reseller and you are responsible for providing billing and collection services to your clients.

Is there a minimum time contract/commitment?
No. You can cancel at any time, subject to the conditions in our terms.

Can I resell the reseller plan? Can I have my own resellers?
No, we do not offer the ability for resellers to have their own resellers.